Shipping policy

Thank you for shopping at DERIVIÈRE. We aim to provide you with the best possible shopping experience, including efficient and reliable shipping services. Please review the following shipping policy to understand how we process and deliver your orders.

Order Processing:

1.      Order Confirmation: Once you place an order with us, you will receive an email confirmation containing your order details and shipping information. Please review this confirmation carefully and contact us immediately if you notice any discrepancies.

2.      Processing Time: Most orders are processed within 1 business day. Orders placed on weekends or holidays will be processed on the following business day.

Shipping Methods and Timeframes:

1.      Domestic Shipping: We offer shipping services within Egypt. Depending on your location and chosen shipping method, delivery typically takes 2-7 business days from the date of shipment.

2.      Shipping Carriers: Once your order has been shipped, you will receive a shipping confirmation email with tracking information to track your package's progress.

Shipping Costs:

  1.      Domestic Shipping:
    We offer EGP 70 flat-rate for all orders.

Incorrect Address & Returned Packages:

If a package is returned to us due to an incorrect or incomplete address provided by the customer, a standard shipping fee will apply to resend the package to the correct address. Customers will be contacted to confirm the updated shipping details before the package is re-dispatched. If the customer decides to cancel the order due to an incorrect address, a standard shipping fee will be deducted from the total refund amount.

Order Tracking:

You can track the status of your order and monitor its progress using the tracking information provided in your shipping confirmation email. If you have any questions or concerns about your order's delivery status, please don't hesitate to contact our customer service team for assistance

Shipping Policy Updates:

We reserve the right to update or modify this shipping policy at any time without prior notice.

If you have any questions or concerns about our shipping policy or need assistance with your order, please contact our customer service via our Instagram account at https://instagram.com/deriviere.eg

Thank you for choosing DERIVIÈRE. We appreciate your business!