Refund policy

At DERIVIÈRE, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. Please read our return policy carefully to facilitate a smooth return process:

1. Eligibility for Returns:

  • We accept returns within [14 days] from the date of delivery.
  • To be eligible for a return, the item must be unused, unopened, and in its original sealed packaging with all tags intact without any damage.

2. Non-Returnable Items:

  • For hygiene and safety reasons, we cannot accept returns on opened, used or damaged perfume bottles.
  • Samples can't be returned

3. Return Process:

  • To initiate a return, please contact our customer service team via our Instagram account [https://instagram.com/deriviere.eg] within the specified return period.

  • Provide your order number and details of the item(s) you wish to return.

  • Our customer service team will provide you with a return authorization and instructions on how to return the item(s).

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service to ensure that the returned items reach us safely.

5. Refunds:

  • Upon receiving and inspecting the returned item(s), we will process your refund.
  • Refunds will be issued to the original form of payment within [5-7 business days] after the return is processed.

6. Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us immediately upon receipt.
  • We will arrange for a return label and promptly send you a replacement or issue a refund.

7. Restocking Fee:

  • A restocking fee may apply for returns that do not meet the eligibility criteria or are returned beyond the specified return period.

8. Contact Us:

  • If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer service team via our Instagram account [https://instagram.com/deriviere.eg].

By shopping with DERIVIÈRE, you agree to abide by the terms and conditions outlined in this return policy. We appreciate your understanding and cooperation. Thank you for choosing us for your fragrance needs!